Safety Net Protection Policy– Travel with Confidence

Safety Net Protection Fees

Safety Net Protection is available for purchase at the following fees, calculated on a per person basis unless otherwise stated:

(a) Tweet Small Group Tours: Safety Net Protection is available at a fee of AUD $250 per adult.

(b) Tweet Packages: Safety Net Protection is available at a fee of AUD $255 per adult and AUD $155 per child.

(c) European River Cruises: Safety Net Protection is available at a fee of AUD $270 per person, excluding cruises of less than 3 days / 2 nights and day cruises.

(d) Maritime and Coastal Cruises: Safety Net Protection is available at a fee of AUD $376 per person.

(e) Cruises on the Mekong, Ganges, Nile, and in Southern Africa: Safety Net Protection is available at a fee of AUD $490 per person.

Please note that this is a non-refundable fee and must be added at the time of deposit or booking confirmation.

*Child rates apply to ages 2–12 years. Infants under 2 years travel free of charge and are covered under their parents.

The price above applies only to the original booking (referred to as the first segment). Any additional services added after the booking has been confirmed and payment has been made will be treated as a separate segment and will not be covered under the original Safety Net Protection.

To cover any additional services, a new Safety Net Protection must be purchased for the added segment.

Scope of Safety Net Protection Benefits

Subject to full compliance with these Terms & Conditions, Safety Net Protection provides the following limited flexibility benefits in relation to the Initial Booking Segment only:

1. Cancellation Flexibility

The Client may cancel their Booking and receive a Credit equal to one hundred percent (100%) of the land-only portion of the Booking, provided that:

(a) written notice of cancellation is received by Tweet World Travel no later than thirty (30) days prior to the Departure Date; and

(b) the Booking relates solely to the Initial Booking Segment.

For the avoidance of doubt, this benefit excludes all airfares, insurance, visa costs, third-party supplier fees, and any Additional Services.

2. Date Change Flexibility

The Client is entitled to request one (1) change to the Departure Date of the Booking, subject to the following conditions:

(a) the request must be made in writing at least thirty (30) days prior to the original Departure Date;

(b) the new Departure Date is subject to availability and confirmation by Tweet World Travel and relevant Travel Suppliers;

(c) any price difference, supplier-imposed increase, seasonal surcharge, or fare adjustment must be paid by the Client; and

(d) once a date change is confirmed, no further date changes are permitted under Safety Net Protection.

3. Name Change Flexibility

The Client may request ONE (1) name change, EITHER complete change of a passenger OR one correction to a passenger’s name, including spelling errors, typographical mistakes, subject to the following conditions:

(a) the request must be submitted in writing at least thirty (30) days prior to the Departure Date;

(b) the replacement passenger must meet all travel requirements, including visa, health, and documentation obligations;

(c) any third-party supplier fees, amendment fees, or additional costs arising from the name change shall be borne by the Client; and

(d) once a name change is processed, no further name changes are permitted for that passenger under Safety Net Protection.

4. Protection for Unforeseen Circumstances

Where the Client is unable to travel due to Unforeseen Circumstances, the Client may cancel their Booking and receive a Credit equal to one hundred percent (100%) of the land-only portion of the Booking, provided that:

(a) the cancellation request is submitted at least thirty (30) days prior to the Departure Date;

(b) the claim is supported by reasonable written evidence acceptable to Tweet World Travel; and

(c) the circumstances fall within the definition of Unforeseen Circumstances under Clause 1.9.

This provision is discretionary and subject to assessment by Tweet World Travel acting reasonably.

5. General Conditions Applicable to All Benefits

All benefits under Safety Net Protection are subject to the following conditions:

(a) Safety Net Protection applies strictly to the Initial Booking Segment and does not extend to Additional Services unless expressly confirmed in writing;

(b) all Credits issued are subject to validity periods and conditions as determined by Tweet World Travel;

(c) Safety Net Protection is single-use, and once any benefit is exercised, all remaining benefits are forfeited;

(d) all changes, cancellations, or requests must be submitted in writing and acknowledged by Tweet World Travel; and

(e) all benefits are subject to availability, operational requirements, and third-party supplier conditions.

6. Pricing Adjustments and Credit Validity

Where a Booking is amended pursuant to Safety Net Protection, the new Departure Date and associated travel arrangements will be subject to repricing based on the fares, rates, charges, supplier costs, taxes, surcharges, and booking conditions applicable at the time the amended Booking is requested and confirmed.

(a) If the amended Booking is priced higher than the original Booking, the Client must pay the full price difference as a condition of confirmation.

(b) If the amended Booking is priced lower than the original Booking, the balance of the difference will be issued as a Credit.

(c) Any Credit issued under this clause may only be used towards the purchase of a Tweet Small Group Tour or Package with Tweet World Travel and must be redeemed within twenty-four (24) months from the date of issue.

(d) Any Credit not redeemed within the applicable twenty-four (24) month period will automatically expire and will not be refundable, extendable, or redeemable for cash.

(e) Credit may only be applied to a new eligible booking and is subject to availability, pricing applicable at the time of rebooking, and any other terms imposed by Tweet World Travel or relevant third-party suppliers.

General Conditions of Purchase

The purchase and use of Safety Net Protection is subject to the following conditions:

1. Purchase Requirement

Safety Net Protection must be selected and purchased at the time of initial Booking confirmation. It cannot be added, reinstated, or applied to a Booking after confirmation has been completed.

2. Payment Requirement

Full payment for Safety Net Protection must be made at the time of payment of the Booking deposit or full Booking amount (as applicable). Safety Net Protection will not be valid or effective unless such payment has been received in cleared funds by Tweet World Travel.

3. Mandatory Application to All Passengers

Where Safety Net Protection is selected, it must be purchased for all passengers included in the Booking. Partial application to selected passengers within the same Booking is not permitted.

4. Non-Refundable and Non-Cancellable

Safety Net Protection is strictly non-refundable and non-cancellable once purchased, except to the extent required by applicable law, including the Australian Consumer Law.

5. Single-Use Limitation

Safety Net Protection is valid for a single use per Booking only. Upon the exercise of any benefit under Safety Net Protection, all remaining entitlements are deemed exhausted and no further claims or requests may be made.

6. Non-Transferability

Safety Net Protection is personal to the Booking and is not transferable to another Booking, person, or travel arrangement, except where expressly permitted under the Name Change provisions of these Terms & Conditions.

7. Commencement of Coverage

Safety Net Protection becomes effective only upon receipt and confirmation of the required deposit or full payment for the Booking, together with full payment for Safety Net Protection. Prior to such time, no benefits or entitlements shall apply.

8. Compliance with Law

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies which the Client may have under the Australian Consumer Law or any other applicable legislation which cannot be excluded, restricted, or modified.

Credit Terms and Expiry

Any Credit issued under Safety Net Protection is subject to the following terms and conditions:

1. Nature of Credit

All Credits issued are non-cash, non-refundable, and may not be redeemed for cash, monetary payment, or any other form of compensation under any circumstances, except where required by applicable law.

2. Application of Credit

Credits may only be applied toward the purchase of eligible Tweet World Travel Small Group Tours or Packages and cannot be used for airfares, travel insurance, visas, or any third-party supplier services unless otherwise expressly stated in writing.

3. Validity Period

All Credits are valid for a period of twenty-four (24) months from the date of issue (“Validity Period”). Any Credit not redeemed within the Validity Period will automatically expire and become null and void, with no entitlement to refund, extension, or reinstatement.

4. Redemption Conditions

The use of any Credit is subject to:

(a) availability of the selected tour, package, or travel service at the time of booking;

(b) the pricing, terms, and conditions applicable at the time the new Booking is made; and

(c) payment of any applicable price difference, additional charges, taxes, or supplier-imposed fees.

5. Partial Use of Credit

Where the total value of a Credit exceeds the value of the new Booking, any remaining balance will continue to be held as Credit, subject to the original Validity Period and these Terms & Conditions.

6. Insufficient Credit

Where the value of the Credit is less than the cost of the new Booking, the Client must pay the outstanding balance in full at the time of confirmation.

7. Non-Transferability

Credits are non-transferable and may only be used by the original Client associated with the Booking, except where a valid name change has been processed in accordance with these Terms & Conditions.

8. Loss, Theft, or Misuse

Tweet World Travel is not responsible for any loss, theft, unauthorised use, or misuse of any Credit once issued.

9. Discretion and Verification

Tweet World Travel reserves the right to verify the validity of any Credit and to decline redemption where it reasonably suspects misuse, fraud, or breach of these Terms & Conditions.

10. Compliance with Australian Consumer Law

Nothing in this clause excludes, restricts, or modifies any rights or remedies available to the Client under the Australian Consumer Law or any other applicable legislation that cannot be lawfully excluded.

Activation of Cover

Safety Net Protection becomes effective only once the deposit or full payment for the booking has been received.